Which of the following is the MOST important key performance indicator (KPI) to establish in the service agreement (SLA) for an outsourced data center?

Which of the following is the MOST important key performance indicator (KPI) to establish in the service agreement (SLA) for an outsourced data center?
A . Number of key systems hosted
B . Percentage of system availability
C . Average response time to resolve system incidents
D . Percentage of systems included in recovery processes

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Answer: B