Which practice is most likely to benefit from the use of chatbots?
Which practice is most likely to benefit from the use of chatbots?A . Service level managementB . Change enablementC . Continual improvementD . Service deskView AnswerAnswer: D
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Which activity is part of the ‘continual improvement’ practice?
October 27, 2021PdfprepITILFND_V4ITILFND_V4 exam questions, ITILFND_V4 practice exam, ITIL Foundation Certification
Pdfprep2025-01-12T18:10:49+00:00Which activity is part of the 'continual improvement' practice?A . Identifying the cause of incidents and recommending related improvementsB . Authorizing changes to implement improvementsC . Logging and managing incidents that result in improvement...
Which statement about managing incidents is CORRECT?
October 27, 2021PdfprepITILFND_V4ITILFND_V4 exam questions, ITILFND_V4 practice exam, ITIL Foundation Certification
Pdfprep2025-01-12T18:13:03+00:00Which statement about managing incidents is CORRECT?A . Low impact incidents should be resolved efficiently, making logging unnecessaryB . The 'incident management' practice should use a single process regardless of the impact of the...
Which statement about the ‘service request management’ practice is CORRECT?
October 20, 2021PdfprepITILFND_V4ITILFND_V4 exam questions, ITILFND_V4 practice exam, ITIL Foundation Certification
Pdfprep2025-01-12T18:35:04+00:00Which statement about the ‘service request management’ practice is CORRECT?A . Service requests are fulfilled using simple workflowsB . A new workflow is created for each type of requestC . Additional approval is sometimes...
Which skill is required by the ‘service level management’ practice?
October 17, 2021PdfprepITILFND_V4ITILFND_V4 exam questions, ITILFND_V4 practice exam, ITIL Foundation Certification
Pdfprep2025-01-07T04:25:25+00:00Which skill is required by the ‘service level management’ practice?A . Supplier managementB . Technical expertiseC . Event monitoringD . Problem managementView AnswerAnswer: A
Which statement about ‘continual improvement’ is CORRECT?
October 13, 2021PdfprepITILFND_V4ITILFND_V4 exam questions, ITILFND_V4 practice exam, ITIL Foundation Certification
Pdfprep2024-11-26T06:18:45+00:00Which statement about ‘continual improvement’ is CORRECT?A . All improvement ideas should be logged in a single ‘continual improvement register’B . A single team should carry out ‘continual improvement’ across the organizationC . ‘Continual...
In which case would a problem be logged?
October 9, 2021PdfprepITILFND_V4ITILFND_V4 exam questions, ITILFND_V4 practice exam, ITIL Foundation Certification
Pdfprep2024-11-04T22:22:00+00:00In which case would a problem be logged?A . When the cause is identified but not resolvedB . After analysis of error information from a supplierC . When a user reports an unplanned service...
Which statement about the service value chain is CORRECT?
October 6, 2021PdfprepITILFND_V4ITILFND_V4 exam questions, ITILFND_V4 practice exam, ITIL Foundation Certification
Pdfprep2024-10-29T05:16:40+00:00Which statement about the service value chain is CORRECT?A . The service value chain converts value into demandB . Each value chain activity uses different combinations of practices to convert inputs into outputsC ....
Which of the following is NOT recommended by the guiding principle ‘start where you are?
September 30, 2021PdfprepITILFND_V4ITILFND_V4 exam questions, ITILFND_V4 practice exam, ITIL Foundation Certification
Pdfprep2021-09-30T13:43:22+00:00Which of the following is NOT recommended by the guiding principle 'start where you are?A . Asking questions that appear to be stupidB . Identifying what is available to be leveragedC . Building something...
Which practice recommends that organizations develop competencies »n techniques such as strength, weakness, opportunity, and threat (SWOT) analysis, and balanced scorecards?
September 29, 2021PdfprepITILFND_V4ITILFND_V4 exam questions, ITILFND_V4 practice exam, ITIL Foundation Certification
Pdfprep2021-09-29T16:57:10+00:00Which practice recommends that organizations develop competencies »n techniques such as strength, weakness, opportunity, and threat (SWOT) analysis, and balanced scorecards?A . Incident managementB . Continual improvementC . Service request managementD . Change enablementView...