What is the MOST important reason for prioritizing incidents?

Posted by: Pdfprep Category: ITILFND_V4 Tags: , ,

What is the MOST important reason for prioritizing incidents?
A . To ensure that user expectations are realistic
B . To ensure that incidents with highest impact are resolved first
C . To help information-sharing are learning
D . To provide links to related changes and known errors

Answer: B

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