Passing ITILFND_V4 exam is a first step for you to get the ITIL Foundation Certification certification. With studying all of ITIL 4 Foundation ITILFND_V4 exam prep questions dumps, you can test your skills to check if you have a good understanding of the exam topics or not. All the ITIL ITILFND_V4 exam prep questions are collected from the real test by our certified experts, who update the ITILFND_V4 questions frequently according to the changes at the testing center.
Which of the four dimensions include, the knowledge bases needed to deliver and manage services?A . Organizations and peopleB . Information and technologyC . Partners and suppliersD . Value streams and processesView AnswerAnswer: B...
Which costs are included in the value proposition of a service?A . Additional expense that the service consumer has because they are using the serviceB . Money that the service consumer no longer needs...
Which is one of the MAIN concerns of the ‘design and transition’ value chain activity?A . Understanding the organization’s visionB . Understanding stakeholder needsC . Meeting stakeholder expectationsD . Ensuring service components are availableView...
Which activity contributes to the ‘where are we now?’ step of the ‘continual improvement’ model?A . Executing improvement actionsB . Performing baseline assessmentsC . Defining the improvement planD . Understanding the business missionView AnswerAnswer:...
Which phase of problem management includes analysing incidents to look for patterns and trends?A . Problem identificationB . Problem controlC . Error controlD . Post-implementation reviewView AnswerAnswer: A
What is a definition of a problem?A . An unplanned interruption to a service, or reduction in the quality of a serviceB . A cause, or potential cause, of one or more incidentsC ....
Which guiding principle recommends consideration of the four dimensions in order to make something as effective and as useful as it needs to be?A . Focus on valueB . Start where you areC ....
Which value chain activity ensures that ongoing service activity meets user expectations?A . PlanB . EngageC . Obtain/buildD . Deliver and supportView AnswerAnswer: B
Which practice minimizes the impact on normal service operation by managing resources in response to unplanned reductions m service quality?A . Incident managementB . Change enablementC . Service level managementD . Continual improvementView AnswerAnswer:...
What role would be MOST suitable for someone with tots of experience working in IT and business roles? They also have experience of managing relationships with various stakeholders, including suppliers and business managers.A ....
