What should the team do?

Following an upgrade, a software support team is overwhelmed by the number of tickets being submitted by end users. The team’s manager is pushing the team to "work smart" by focusing on activities that deliver the most value in the least amount of time.

What should the team do?
A . Work longer hours to complete more of the support backlog.
B . Work support tickets in the order in which they were received.
C . Place tickets on hold until the team completes an analysis of the backlog to identify and resolve systemic issues.
D . Add members to the support team.

View Answer

Answer: B