Which one of the following is NOT an aim of the change management process?

Posted by: Pdfprep Category: ITIL Tags: , ,

Which one of the following is NOT an aim of the change management process?
A . To ensure the impact of changes are understood
B . To ensure that changes are recorded and evaluated
C . To ensure that all changes to configuration items (CIs)are recorded in the configuration management system (CMS)
D . To deliver and manage IT services at agreed levels to business users

Answer: D

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